Troubleshooting

Find solutions to common issues and learn how to get help.

Common Issues

Project Won't Load

Possible causes:

• File format issues
• Corrupted project file
• Missing dependencies

Solutions:

1. Try repairing the project (see Project Maintenance)
2. Check file extension is .album3d-x
3. Ensure all source files are accessible

Images Not Displaying

Possible causes:

• Missing project source files (e.g. photo.src.jpg; see SRC files in the Search dialog), original source files (see ORIG files in the Search dialog), or slide files (e.g. photo.jpg.slide)
• Unsupported formats
• Path issues

Solutions:

1. Check that source images exist in the src folder
2. Verify image formats are supported (jpg, png, bmp, webp)
3. Try re-importing the images

Performance Problems

Solutions:

1. Reduce quality settings (Main Menu → Quality)
2. Close other applications
3. Update graphics drivers
4. Check system requirements

Crash Recovery

Album3D maintains backup copies of your projects:

• Backup files are kept in the _Album3D_backup_files_ folder next to your project.
• You can restore from a backup by copying a chosen backup file, renaming it to a standard .album3d-x project name, and opening it.
• Behavior of any automatic save or crash recovery features may vary by build; always save regularly.

Reporting Bugs & Getting Support

Before You Report

1. Note what you were doing when the problem occurred
2. Check if it happens every time or only sometimes
3. Take a screenshot if possible

Information to Include

• Album3D version (from License tab in the main menu)
• Operating system (Windows or macOS, including version)
• Where you purchased Album3D
• Step-by-step reproduction steps
• Any error messages

How to Report

1. Go to album3d.com/contact to open a support ticket
2. Include the information above
3. Attach screenshots or recordings if helpful

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